Why Your Withdrawal Is Pending
Withdrawals go through multiple stages. Understanding why yours is stuck helps you fix it faster.
Normal Reasons (Wait 24-48h)
- Initial review period (all casinos do this)
- Weekend or holiday (no processing)
- First withdrawal (extra verification)
- Large amount (manual review)
Action Required (Check Now)
- KYC documents requested but not uploaded
- Bonus wagering not complete
- Max bet rule violated
- Withdrawal limit exceeded
- Payment method verification needed
Red Flags (Escalate)
- No response after 7 days
- Casino keeps asking for more documents
- Terms changed after you won
- Vague rejection reasons
What to Do in First 48 Hours
Don't panic. Most withdrawals are approved within 48 hours. Here's what to do while waiting:
Check Your Email
Casino may have sent KYC request or other instructions. Check spam folder too.
Don't Cancel
Some casinos use long pending periods hoping you'll cancel and lose the money. Be patient unless you made a mistake.
Review Bonus Terms
If you played with a bonus, verify: wagering complete, max bet not exceeded, no forbidden games played.
Check Account Status
Look for KYC status, pending documents, or account restrictions in your casino account.
Use our tool to check: KYC requirements, bonus terms, withdrawal limits, and common delay reasons for your casino. Check casino →
Check Your KYC Status
KYC (Know Your Customer) verification is the #1 reason for withdrawal delays. Here's what you need:
Standard KYC Documents
- ✓ Photo ID: Passport, driver's license, or national ID card
- ✓ Proof of Address: Utility bill, bank statement (under 3 months old)
- ✓ Payment Method: Card photo (front only, middle digits hidden) or e-wallet screenshot
- ✓ Selfie: Some casinos require selfie holding ID
⚠️ Common KYC Mistakes
- Blurry photos or document edges cut off
- Expired documents
- Name on document doesn't match account name
- Address on proof doesn't match registered address
Common Bonus Violations
Most rejected withdrawals are due to bonus term violations. Check if you did any of these:
🚫 Max Bet Exceeded
Betting over €5 (typical limit) with active bonus voids ALL winnings. Even one spin. Check your bet history for any bets over the limit.
🚫 Wagering Incomplete
Bonus must be fully wagered (e.g., 35x) before withdrawal. Check wagering progress in your account. Partial completion doesn't count.
🚫 Forbidden Games Played
Playing blackjack, roulette, or other restricted games with bonus money voids winnings. Check allowed games list in bonus terms.
🚫 Bonus Expired
Most bonuses expire in 7-30 days. If you didn't complete wagering in time, winnings are forfeited.
Check bonus terms before playing: Our tool highlights max bet, wagering requirements, forbidden games, and time limits. Check bonus traps →
When and How to Escalate
If withdrawal is still pending after 7 days with no clear resolution, it's time to escalate:
Step 1: Document Everything
Take screenshots of:
- Withdrawal request with date/time
- Account balance and transaction history
- Support conversations
- Bonus terms and wagering progress
- KYC status and uploaded documents
Step 2: File Complaint on Casino.Guru
Free mediation service. Success rate: 60-70% for legitimate complaints. Casino.Guru contacts casino directly and mediates dispute.
Step 3: Contact Licensing Authority
- MGA (Malta): File complaint at mga.org.mt. Usually responds within 2-4 weeks.
- UKGC (UK): Contact at gamblingcommission.gov.uk. Responds within 4-8 weeks.
- Curaçao: Rarely responds. Better to use Casino.Guru mediation.
Step 4: Post Public Review
Post on Trustpilot, AskGamblers, or Reddit. Public pressure sometimes motivates casinos to resolve issues faster.
⚠️ Chargeback Warning: Requesting chargeback from your bank should be last resort. Casino will ban you and may report to other casinos. Only use if casino is clearly scamming you.